Do you offer customization or commissioned works?

Yes! Contact me and describe what you are looking for to start the process of creating a quote. Custom work has a generous lead time (5 weeks at minimum, depending on the project), patience is a virtue! High quality ceramics can last multiple generations if well-loved and taken care of, so your custom work will be well worth the wait.

Why is shipping so expensive?

Shipping ceramics is expensive due to the weight and fragility of the items being shipped. Boxes need to be quite a bit larger than the piece being shipped to account for packing materials which absorb impact. My online storefront is connected to the United States Postal Service shipping platform, and shipping prices are calculated automatically through their algorithm that uses the weight + dimensions of each item and the shipping destination’s postal code.

Why is the USPS the only shipping option?

After doing extensive research (bringing various ceramic items to all of the shipping centers in Durango and getting quotes to ship different items to different postal codes at various shipping speeds) I have found that the USPS reliably has the most cost effective shipping methods. That being said, I am always open to money-saving suggestions for shipping! Please reach out if you have ideas that could help both my customers and myself save time and money.

How long will it take to receive my ceramics?

I am currently a one woman shop, so at this time, shipping will take longer than Jeff Bezos has led you to anticipate. When I receive an order, it will take me (on average) 2-3 days to “fulfill” the order before I drop it off at the post office, at which point the shipping method you selected determines the rest of the equation. Expect longer fulfillment times if purchasing multiple items as I may need to get creative with my packaging.

I live in Durango/I am visiting Durango. Can I come pick up my ceramics?

Absolutely!! I prefer this! It saves everyone time, money, and resources. I even offer a local delivery option.

What is your return policy?

I will accept returns within 30 days of purchase for unused ceramics. For shipped items, the customer accepts all responsibility + charges for return shipping and assumes all risk with shipping.

What if my ceramics arrive broken in the mail?

Big sad! Knock on wood, but I have only had this happen once, and I replaced the broken piece with something similar. I am an extremely small business (just me!) and will try my best to make it right, either through a refund or a replacement. I pride myself in packaging things very well (using almost all recycled/recyclable paper packaging) but accidents do happen between point A and B.

What if I drop my ceramic piece and it breaks?

Nook Ceramics are meant to be used and loved every day, and accidents happen! Unfortunately, I cannot replace broken ceramics due to accidents. My first recommendation is to try using E600 Glue to fix the piece. It is remarkably strong: I have successfully reattached mug handles with this glue and it is hardly noticeable, and it is dishwasher safe. Please reach out if you would like further advice on fixing/repairing ceramics.